Helix Medical Centre in line with other NHS providers upholds a strict Zero Tolerance Policy on all abusive and aggressive behaviour. Our staff follow guidelines in relation to appointments / contact with patients as set by the Surgery, any abuse, bad language, aggression or violence directed at our team will not be tolerated.
Removal of patients from Helix Medical Centre list:
Having informed an individual patient and discussed the circumstances either verbally or via letter, we would intend to remove a patient from our list for reasons listed below:
- Living outside of our catchment area
- Experienced irretrievable breakdown of the doctor / patient relationship
- Exhibited violent or threatening behaviour to any practice staff
- Exhibited rudeness / swearing to any practice staff
- Persistently did not attend appointments without cancelling
- Late cancellation of appointment, resulting in the appointment not being able to be offered to another patient.
There will be no appeal process.
Abuse is not in a day's work.
We have the right to refuse treatment and take further action against anyone who threatens the safety of our staff and our patients.