Meeting patient needs
Helix Medical Centre staff wish to ensure individual patient needs can be accommodated and would encourage patients or carers to contact us with any information or communication needs. For example, “If you would like a letter or information in an alternative format (for example, large print or easy read), or if you need help with communicating with us (for example, because you use British Sign Language), please do let us know.
We will utilise our systems reguarly to flag any current levels of ‘unmet need’ for accessible information and communication support and then put measures in place to ensure we can support you fully.
The practice has a ‘portable hearing loop’ available. The practice will also ensure that the current contact details for access to properly qualified persons who are registered interpreters for deaf-blind persons, or who use sign language and other assisted communication methods are available, please ask our receptionist.
The practice will ensure that only persons who are registered interpreters, properly qualified, insured and DBS checked to Enhanced Disclosure level are used – this service is provided by our CCG – we currently use Language Line.
For those who require documentation in a different format please click the link below